Posted 05.27.10 | Filed under: Analytics & Search, Content Management, Organizational Dynamics, Theory & Practice
The Cost of Failing Search
- Few organization claim they have 80 percent of or better success with employees finding what they need through search
- That is 80 percent success rate
- Or, 1 in 5 searches do not find what is they were seeking
- A sample organization with 500 searches per day has 100 failures
- An average knowledge worker spends 16% of their time searching
- 16% of a 40 hour work week is 1.25 hours spent searching
- 20% (spent with unsuccessful searches) of 1.25 hours a week is 15 minutes of inefficient productivity
- At an average salary of $60,000 per year that leads to $375 per person of inefficient productivity
- Now take that $375 per knowledge worker and multiply it by how many knowledge workers you have in an organization and the costs mount quickly
- An organization with 4,500 knowledge workers is looking at a inefficiency cost of $1,687,500 per year.
- Now keep in mind your knowledge workers are you most efficient at search
- Many organizations as a whole are running at 40% to 70% success rate for search
via Thomas Vander Wal, Understanding the Cost of We Can’t Find Anything :: Personal InfoCloud. Hat tip Ian Alexander.
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