Notes on Content

Theory & Practice

A running report on must-read news, analysis and resources from the content industry. Updated frequently. »


As financial institutions shift to a customer centric focus, the importance of data and information in an organization has become more significant (Knox, 2000). Companies need to ensure that they are able to respond to the needs of the customers by delivering products and services that reflect the customer’s situation. This is only achieved by beginning with information that is accurate. Organizations can develop the best products and services, but if customer information is inaccurate, incomplete or worse still multiple versions of a particular customer’s details exist, their ability to respond decreases dramatically and unnecessary rework is required.
via Robert Hillard and Sean McClowry, Information Theory, Management Strategy & Data Governance - Economic Value of Information - MIKE2.0.

08.11.10 | Business Strategy, Organizational Effectiveness, Theory & Practice

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07.23.10 | Editorial & Programming, Platforms & Channels, Theory & Practice, Video


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06.07.10 | Editorial & Programming, Theory & Practice


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There are two core sub-functions of Web Execution:


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  • Program Management


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06.04.10 | Business Strategy, Organizational Effectiveness, Theory & Practice


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05.31.10 | Content Specialists, Editorial & Programming, Theory & Practice

 

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05.28.10 | Content Strategy, Interaction Design, Theory & Practice


  • Few organization claim they have 80 percent of or better success with employees finding what they need through search

  • That is 80 percent success rate

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  • A sample organization with 500 searches per day has 100 failures

  • An average knowledge worker spends 16% of their time searching

  • 16% of a 40 hour work week is 1.25 hours spent searching

  • 20% (spent with unsuccessful searches) of 1.25 hours a week is 15 minutes of inefficient productivity

  • At an average salary of $60,000 per year that leads to $375 per person of inefficient productivity

  • Now take that $375 per knowledge worker and multiply it by how many knowledge workers you have in an organization and the costs mount quickly

  • An organization with 4,500 knowledge workers is looking at a inefficiency cost of $1,687,500 per year.

  • Now keep in mind your knowledge workers are you most efficient at search

  • Many organizations as a whole are running at 40% to 70% success rate for search


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05.27.10 | Content Management, Organizational Effectiveness, Search, Theory & Practice


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04.02.10 | Content Strategy, Theory & Practice

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03.26.10 | Editorial & Programming, Organizational Effectiveness, Resources, Theory & Practice

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03.18.10 | Content Strategy, Editorial & Programming, Organizational Effectiveness, Theory & Practice

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03.17.10 | Editorial & Programming, Industry Shift, Organizational Effectiveness, Resources, Theory & Practice

 

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03.17.10 | Editorial & Programming, Theory & Practice

Theory & Practice

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